Fast Track ModelsWelcome to FastTrack Models
Model Kits, Paints & Accessories
Fast Track Models Discount
My Account  Cart Contents  Checkout  
  Top » Shipping & Returns My Account  |  Cart Contents  |  Checkout   
    Manufacturers
    Quick Find
     
    Use keywords to find the product you are looking for.
    Advanced Search
    Information
    Links
    Submit your site

    Information
    Shipping & Returns
    Privacy Notice
    Conditions of Use
    Contact Us

    Member of International List of Scale Model Related Web Sites
    Articles
    New Articles
    All Articles
    Painting techniques (4)
    BF 109 Kit comparison (1)
    Articles by Author
    Jayne
    Latest News
    Wrapping up business
    ORDERS
    SNOW AND DELIVERIES
    Withdrawal of kits from our site
    Christmas delivery
    Shipping & Returns Shipping & Returns

    Delivery

    Our average dispatch times are approximately 1 - 3 days from placing your order (subject to stock)

    Working days are defined as Monday to Friday. There are no Sunday Deliveries.


    Delivery - Out Of Stock & Special order Items

    If you have ordered an item that is Out Of Stock or a Special Order, Delivery times can vary depending on our suppliers stock, we place order every other day with our suppliers so out of stock items are normally received by our customers within 7 to 14 days, but usually quicker.

    UK Shipping rates

    Our shipping rates are very simple, all orders under £175 are charged at a flat rate of £3.00 and orders over the value of £175 are posted free*, we also offer shipping options which are displayed at the checkout.

    * Some item are excluded from the free shipping, as they are too heavy and we incur a surcharge from our couriers. These items will be Cleary identified as you browse our products. These items will incur a shipping charge of £6.95 (per order only)

    Returns

    Products can be returned for exchange or refund within 7 days of receipt. All products must be returned new, unused, and in a sellable condition with all of the original packaging, Opened packages may only be exchanged, refunds are only available if the item is faulty
    Fast Track Models, Unit 1 Bumpers Farm, Chippenham, Wiltshire, SN14 6LH
    There is a £3.00 postage charge for exchanges. (£6.95 if an excluded item)

    Damaged or Faulty Items

    If you receive a damaged/faulty please contact us by email (sales@fasttrackmodels.co.uk) explaining the issue, Please provide you original order number and your full contact details.

    When returning the item please include a covering letter, which should include the reason for returning the item, your full details, your order number and your returns number. We will then issue you a returns number and the return address.

    Non faulty returns must be received within 7 days of receipt. We advise all customers to send parcels recorded delivery when returning items to us and obtain a proof of posting. Loss of parcel being returned is not our responsibility.

    Delivery and Refund

    We will do are best to refund/replace all returns within 5 days of receiving your item.


    What happens if we receive an item back because it is undeliverable?


    Once in a while, we have a package returned to us because the couriers were unableto deliver it to you. We will attempt to contact you to establish a convenient re-dispatching date. Unfortunately we have to recharge you the shipping fee, as we get charged for returned parcels.
    Continue
    Shopping Cart more
    0 items
    Reviews more
    There are currently no product reviews
    Postage

    Flat Rate Postage £3
    Spend over £175
    Postage is Free!

    Payment Options
    Solution Graphics

    Transactions handled by PayPal

    Copyright © 2010 Fast Track Models
    Fast Track Models, Wiltshire


    Quick links to our manufacturer listings
    ACOMS ACURATE MINIATU.. AFV CLUB AIRFIX ALANGER ANSMANN AXISANDALLIES BADGER BILEK CARSON DRAGON DYNAMITE FUJIMI GIFTS GLUES GUILLOWS HASEGAWA HAT Heller HOBBYBOSS HOBBYCRAFT HOTBODIES HPI RACING HUMBROL ITALERI MAYFAIR GAMES MIG PRODUCTIONS MODEL TECHNICS MODELCRAFT NOSRAM PACER PLUS MODELS PST RC FLIGHT STRELETS TAMIYA TEAM ORION TESTORS TIMBERLINE TORNADO TRISTAR TRUMPETER VALLEJO XTREME MAGAZINE ZVEZDA